Returns
Damaged or Defective Items:
If you receive a damaged or defective food product, please contact our customer service within 3 of receiving your order. We may require you to provide photos of the damaged or defective product. Once verified, we will offer a replacement or a refund.
Incorrect Items Received:
In the rare event that you receive the wrong item, please contact us within 5 days of receiving your order. We will arrange for the correct item to be shipped to you or provide a refund, whichever you prefer.
Non-Perishable Items:
For non-perishable items, you may return unopened and unused products within [number of days, 14 days of receiving your order. The customer is responsible for return shipping costs. Once we receive the returned item, we will issue a refund for the product cost.To start a return, you can contact us at info@orogennaturals.com or +91 6302370818 . If your return is accepted, we’ll send you a return …
Refunds
Perishable Items:
Due to the nature of our products, we are unable to accept returns for perishable items. However, if you receive a damaged or defective perishable item, please contact us within [number of days, 3 days of receiving your order, and we will arrange for a replacement or refund.
Refund Processing:
Refunds will be processed within [number of days, 5 business days of receiving and inspecting the returned item. Refunds will be issued to the original payment method used for the purchase.
