DIA FOOD – Frequently Asked Questions (FAQs)

DIA FOOD is a specially formulated diabetic-friendly nutritional food designed to help manage blood sugar levels. It is made with low-glycemic carbohydrates, high-quality plant protein, dietary fiber, and natural antioxidants.

DIA FOOD is suitable for:
• People with Type 2 Diabetes
• People with Prediabetes
• Individuals with insulin resistance
• Health-conscious people who want stable energy and sugar control

DIA FOOD does not act like a medicine. It helps:
• Prevent sudden blood sugar spikes
• Support better post-meal glucose control
• Improve overall glycemic stability when taken regularly along with prescribed medication and lifestyle changes

Yes. DIA FOOD is a food supplement, not a drug.
It can be safely taken along with oral diabetes medicines or insulin, but it should not replace prescribed treatment.

DIA FOOD works by:
• Slowing carbohydrate absorption
• Releasing glucose gradually
• Improving insulin sensitivity
• Providing sustained energy without sudden hunger

Yes. DIA FOOD is designed for daily, long-term use as part of a balanced diabetic diet.

DIA FOOD can be taken:
• As a breakfast replacement
• As a mid-morning or evening meal
• Before or after physical activity (as advised by a nutritionist)

No. DIA FOOD contains no added sugar.
It uses low-glycemic ingredients suitable for people managing diabetes.

Yes. DIA FOOD is easy to digest, nutritionally balanced, and suitable for elderly diabetic patients, unless otherwise advised by a doctor.

Yes. DIA FOOD is beneficial for:
• Weight management
• Energy balance
• Prevention of lifestyle disorders

Yes. The high protein and fiber content:
• Improves satiety
• Reduces frequent hunger
• Supports healthy weight management

Yes. DIA FOOD is manufactured under valid FSSAI license and follows Indian food safety standards.

DIA FOOD is made from safe, food-grade ingredients.
Some individuals may experience mild digestive adjustment initially due to increased fiber intake, which usually subsides.

Many users notice improved energy and better post-meal sugar control within 2–4 weeks when consumed consistently along with proper diet and exercise.

Pregnant or lactating women should consult their doctor before consuming DIA FOOD.

Store in a cool, dry place, away from direct sunlight. Keep the container tightly closed after use.

Yes. DIA FOOD is 100% vegetarian.

No. Diabetes cannot be “cured”, but it can be effectively managed.
DIA FOOD supports better dietary control, which is a key pillar of diabetes management.

DIA FOOD is available through:
• Authorized distributors
• Selected pharmacies
• Online platforms (as applicable)

Unlike regular breakfast foods, DIA FOOD is:
• Low glycemic
• High protein & fiber
• Designed specifically for diabetic metabolism
• Clinically logical and nutritionist-approved

Refund and Return – FAQs

We offer a 7-day return and refund policy for all eligible items from the date of delivery.

To initiate a return, please contact our support team at info@orogennaturals.com or call +91 63023 70818 within 7 days receiving your order.

Items must be unused, in their original packaging, and in the same condition as received to be eligible for a return.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within 5-7 business days.

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Refund & Returns Policy

Policy Overview

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Initiate

To start a return, you can contact us at info@orogennaturals.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.

Refund Timeline

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5-7 business days.

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Privacy Policy

Information Collection

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us. This may include your name, email, phone number, and address.

How We Use Information

We use the information we collect to process your orders, communicate with you, and improve our services. We do not sell your personal information to third parties.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Cookies

We use cookies to improve your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings.

Contact Us

If you have any questions about our privacy policy, please contact us at info@orogennaturals.com.

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Shipping Policy

Shipping Partner

We are proud to partner with Shiprocket to ensure reliable and efficient delivery of your products across India. Shiprocket aggregates multiple courier partners to provide the best service for your specific location.

Order Processing

All orders are processed within 1-2 business days.

Delivery Estimates

Estimated delivery time is typically 5-7 business days, depending on your location. Please note that delivery delays can occasionally occur due to unforeseen circumstances.

Tracking Your Order

Once your order has shipped, you will receive a Shipment Confirmation email or SMS containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout based on the weight of your order and the delivery location.

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Contact Us

Get in Touch

We'd love to hear from you! Whether you have a question about our products, need assistance with an order, or just want to share your feedback, we're here to help.

Email Us

For general inquiries and support, please email us at:
info@orogennaturals.com

Operating Hours

Our support team is available:
Monday - Saturday: 9:00 AM - 6:00 PM (IST)
Sunday: Closed

Dia Food Assistant

Hello! I can answer questions about Dia Food. ask me anything!