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Policy Overview

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Initiate

To start a return, you can contact us at info@orogennaturals.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.

Refund Timeline

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5-7 business days.

Information Collection

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us. This may include your name, email, phone number, and address.

How We Use Information

We use the information we collect to process your orders, communicate with you, and improve our services. We do not sell your personal information to third parties.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Cookies

We use cookies to improve your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings.

Contact Us

If you have any questions about our privacy policy, please contact us at info@orogennaturals.com.

Shipping Partner

We are proud to partner with Shiprocket to ensure reliable and efficient delivery of your products across India. Shiprocket aggregates multiple courier partners to provide the best service for your specific location.

Order Processing

All orders are processed within 1-2 business days.

Delivery Estimates

Estimated delivery time is typically 5-7 business days, depending on your location. Please note that delivery delays can occasionally occur due to unforeseen circumstances.

Tracking Your Order

Once your order has shipped, you will receive a Shipment Confirmation email or SMS containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout based on the weight of your order and the delivery location.

Get in Touch

We'd love to hear from you! Whether you have a question about our products, need assistance with an order, or just want to share your feedback, we're here to help.

Email Us

For general inquiries and support, please email us at:
info@orogennaturals.com

Operating Hours

Our support team is available:
Monday - Saturday: 9:00 AM - 6:00 PM (IST)
Sunday: Closed